HR
HEIDI R
1 reviews | Active since Jan 2016
08 Jan 2016, 17:11
MTN CHANGED MY CONTRACTS WITHOUT MY CONSENT
MTN CHANGED MY ACCOUNTS. HAVE 2 TOP-UP ACCOUNTS OF R299-00/MONTH WHICH THEY OPENED UP. I HAVE BEEN STRUGGLING TO GET THEM TO CREDIT ME SINCE APRIL 2015, TO NO AVAIL. CANNOT GET HOLD OF ANYBODY TO ASSIST. GUY AT LEGAL DEPARTMENT PUT ALL MY PHONES OFF AFTER ASKING ME FOR A CHRISTMAS BONUS, WHICH I REFUSED. HAVE NOT BEEN ABLE TO GET HOLD OF ANYBODY AND HAVE NOT BEEN ABLE TO USE MY BUSINESS PHONE SINCE THE 31ST OF DECEMBER. PATHETIC!!
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MTN South Africa's replyOfficial
12 Jan 2016, 19:19Hello heidileon,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The account is in 90 days areas, we have escalated to our legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The account is in 90 days areas, we have escalated to our legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply12 Jan 2016, 19:19
Official
Hello heidileon,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The account is in 90 days areas, we have escalated to our legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The account is in 90 days areas, we have escalated to our legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***