1 reviews | Active since Jun 2016
MTN changed my contract without consentGood day I've recently had a problem with my billing period April - May. That got resolved. Now I'm having exactly the same problem May - June. My understanding is that my usage limit is on 0. Somehow it got changed
<p>Good day<br />I've recently had a problem with my billing period April - May. That got resolved. Now I'm having exactly the same problem May - June. My understanding is that my usage limit is on 0. Somehow it got changed to R3600. Two stories emerge 1. The system did not change it on the network, so same was done by the consultant who handled my call (ref: ********** 88), 2. I changed the usage limit to R3600 on the 05/06 13:45-13:46 (which I did not). In fact why would I.</p> <p> </p> <p>But than I start thinking, I'm sitting with a problem which I never had before when my account was with Autopage because who told MTN I wanted this type of account, my account was a top up at Autopage a top up 50, mind you. You guys changed my account to whatever it is now without doing an application, affordability assessment. Your'll went and did your'lls own thing. Now I have to sit an call MTN time after the time to have the matter resolved. I never wanted this contract with such a limit in the first place. I'm actually going to take the matter to the Credit Ombudsman.</p>
Good Day Edmunda,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the Credit limit was brought over from Auto page. Please note that MTNChoice package offers the ability to recharge at any time and the flexibility to spend out of your Usage Limit. The usage limit was set up to R0.00 from MTN side on the 20-05-2016 and the system reflect as well that the usage limit has been changed by the user of the device on 05-06-2016 at 13:46:11 to R3,600.00
Due to the usage limit change the system will then allow you to make any extra calls or data usage as per the usage changed, note that the USSD string #141#5# has been used for this change.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Edmunda,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the Credit limit was brought over from Auto page. Please note that MTNChoice package offers the ability to recharge at any time and the flexibility to spend out of your Usage Limit. The usage limit was set up to R0.00 from MTN side on the 20-05-2016 and the system reflect as well that the usage limit has been changed by the user of the device on 05-06-2016 at 13:46:11 to R3,600.00
Due to the usage limit change the system will then allow you to make any extra calls or data usage as per the usage changed, note that the USSD string #141#5# has been used for this change.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
That's what I'm trying to explain to you guys that I didn't change the limit. Why would I change the limit when I just come from a query with MTN re the same issue.
Please call me to discuss the matter
********** 892
Regards
That's what I'm trying to explain to you guys that I didn't change the limit. Why would I change the limit when I just come from a query with MTN re the same issue.
Please call me to discuss the matter
********** 892
Regards