MTN changed my contact details without consent – now I’m locked out of my account

I was contacted by MTN sales to reduce my package cost. During this call, my contact details (email address and cellphone number) were changed without my authorisation.

As a result, I am now locked out of my account. My security questions are blocked (no explanation provided), and all OTPs are being sent to an unknown number that is not mine.

I am now being told I must submit my ID to regain access, despite this issue being caused by MTN. I should not have to jump through hoops to fix an error I did not make.

I have already spoken to *****, Sales, and Customer Care, but the issue remains unresolved. Instead of fixing the problem, sales continued trying to “tailor” my package further, which is completely inappropriate given the seriousness of the situation.

This is a major security concern involving unauthorised changes to my account and loss of access.

MTN needs to urgently:

Reverse the unauthorised changes Restore my correct contact details Reinstate my account access Confirm my account has not been compromised

This experience has been extremely frustrating and unacceptable.