IN
Innocentia N
1 reviews | Active since Jan 2012
13 May 2019, 11:43
MTN champion of the day
I'd like to thank Mpho Mo***eng who managed to assist after calling in more than 5 times, she was patient with me and tried hard from her side to provide me with answers and to escalate the case where she couldn't assist. She's the only champion so far cause the rest of the ****ers that MTN has hired don't deserve to be called that. I was sent from pillar to post if not that my calls were cut short. I'm glad Mpho managed to assist because it seems like she's the only person that cares about the customers needs. Nonetheless I'm still waiting for feedback because MTN better provide me with valid reasons regarding my data usage that disappears .
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Replies (1)MTN South Africa's replyOfficial
14 May 2019, 08:53Good day Innocentia
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, we have requested for the report to advise on the usage. Meanwhile the 2GIG bundle has been loaded onto your number.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, we have requested for the report to advise on the usage. Meanwhile the 2GIG bundle has been loaded onto your number.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply14 May 2019, 08:53
Official
Good day Innocentia
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, we have requested for the report to advise on the usage. Meanwhile the 2GIG bundle has been loaded onto your number.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, we have requested for the report to advise on the usage. Meanwhile the 2GIG bundle has been loaded onto your number.
Warm regards,Mazwi ZumaComplaints Analyst
