MTN Challenge, if you even care to assist!

Dear MTN i am wholly disappointed. i app**** for a contract that was approved. I received a billing id and account number via email. And then since the last week i was not able to take this any further. Apparently you need some documents but no one can assist me at your call centre. It is "expedited" and no one yet can tell me do i have to send documents, is it approved But else why do i even have a account number created. This is shocking service from your supposed customer care, which should be renamed customer no-care.