MTN Challenge

Having a problem with MTN is no joke. Got a problem yesterday. My husband could not make a call from his cell. Just a message that he has no airtime available (he has a contract). It happened before and was fixed eventually, Logged into MTN and sent a e-mail via their website. No response ........ phoned MTN customer service, what a timewasting experience, Security questions was asked from 4 different people, explaining to 4 different people that it is a contract and that you can't buy extra airtime on the such contract, after reaching the call limit it debits the account. During another transfer the phone was cut. Phone again giving the same security answers, trying the same route with a reference number, gave up on it. This morning found an email from MTN customer services witch came through at 01:38 during the night, asking security questions to be answered before they could assist me. Wow this is so funny, Should have waited for an email in the office for 15 hours to answer there security questions. Thank you MTN for NO SERVICE, After many years, I can't wait for my contract to expire!!! But then again to end a contract with MTN would be another frustrating challenge. Don't even try to go to MTN Lichtenburg Mall, there you will get even worse service from the bunch there, gave up on them about 2 years ago.