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wynand B
1 reviews | Active since Aug 2012
07 Jul 2019, 09:18
MTN CEO Should be fired
I Complained on hellopeter about MTN deducting airtime and problem was fixed but now it is back and MTN CALL CENTRE IS USELESS. The CEO of MTN should be fired as he is not doing his job towards his customers by providing service.
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Replies (2)
MTN South Africa's replyOfficial
08 Jul 2019, 15:35Good day
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply08 Jul 2019, 15:35
Official
Good day
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
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wynand B's updateReviewer Update
08 Jul 2019, 17:08Thanks for attending eventually to our complaint, I hope my wife will be refunded for all the airtime that was deducted incorrectly.
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wynand B's update08 Jul 2019, 17:08
Reviewer Update
Thanks for attending eventually to our complaint, I hope my wife will be refunded for all the airtime that was deducted incorrectly.