MTN Century City APPALLING service

On Friday 6th April 2018 i took out a new contract at the MTN store in Century City. I am an existing MTN customer, having my wife's contract with them. I was told by the sales assistant, Jacky, that the contract approval would take between 2 and 24 hours to process and to subsequently be approved.

On Tuesday 10 April i received a call from Jacky indicating that my contract has been approved and is ready for collection.

On Thursday 12 April i proceed to collect my phone at the MTN store. I get to the store and Jacky is on leave. I then dealt with a sales assistent named Howard who then informs me that my contract has not yet been finalised but instead has been provisionally approved and that i may not get my new phone. I ask him why this is the case and he says he doesnt know. I leave the store.

On Friday 13 April i call the store and they inform me that my contract has been finalised and is ready for collection. I then ask again why was i told by Jacky that my phone is ready for collection and again i receive the answer "i dont know"...

This is really appalling, poor, dismal service from the MTN Century City store. I would NEVER EVER recommend anyone to visit the store or to use the services.

I will be visiting the store soon to collect my phone and i expect an explanation from the Manager. I also expect compensation for my time which they wasted.