JVdM
Jaco Van der Merwe

1 reviews | Active since Jan 2017

24 Jan 2017, 17:44

MTN Centurionmall shop 27A

<p>I went to MTN Centurionmall shop 27A (the one close to House and Home) to switch over from another network to MTN. Did all the paperwork they said anything from 48-72 hours and I'll be sorted with my new contract. </p> <p> </p> <p>So 72 hours later I go there and guess what.. not done. They blame a backlog of paprwork. This turned out to be a lie as they made an administrative mistake. Thus they **** to me when they said it is being processed it is just the backlog which is keeping them up.</p> <p> </p> <p>They gave me the worst service Ive had in many years and they did not even own up to their mistake. They tried to blame a backlog of work even when it was pointed out that it was a mistake from their side.</p> <p> </p> <p>All in all a truly forgetable experience.. and it kept me with my former service provider. Yes they may be a bit more expensive, but atleast I know what to expect from them. Unlike some people who'd rather lie..</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Feb 2017, 10:57
Official

Good day Jaco.

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

We have contacted management of the store to have the matter dealt with.

Please advise if you would like one of our agents to call you.

Regards.

MTN SA.