MTN CENTURION MALL, NEXT TO PEP

MTN Centurion mall next to PEP has the most useless consultants. Been trying to do a sim swap for a week now.

First there were about 9 consultants in store when I walked in. Took about 10 Minutes before i asked for assistance, I HAD TO ASK FOR ASSISTANCE!!!!!! They gave a sim card and told me that it takes 24 hours. So i put the sim card in a phone a waited 24 hours. still the sim swap had not been done... now there is a new number on my profile...

So i go into MTN CENTURION MALL next to PEP, and wait. Then a gentle who was quite nice assisted me in the sim swap again. Then it was told to me that the sim should not inserted into the cell phone.. WHY WAS THIS NOT DONE IN THE FIRST PLACE??????

So It cost me R115 AGAIN for another SIM SWAP.. Waited 24 hours before inserting the sim card, just to find it doesnt pick up any coverage. no signal what so ever....

Then Called the call centre and spoke to a woman who seemed to be ontop of things. She had looked at the number in question, and had told me while my Assistant was there, that the number in question still has a suspension on and she will lift the suspension. Its been another 24 Hours and still the sim swop has not happened, Still dont have any coverage......

Then when you call in again, and explain yourself again. the call agent has the nerve to tell me that it was never said that there is a suspension that was lifted and it was never said in the previous call.. And was told to me that I should go into the store AGAIN to resolve this issue....

HOW MANY TIMES SHOULD I GO INTO THE STORE BEFORE THIS MATTER WILL BE RESOLVED.... IS THERE ANYONE AT MTN THAT WILL ACTUALLY BE ABLE TO ASSIST??????

Number in question is ***

Please contact Henriette ***to get this matter resolved as I AM PAYING FOR THAT LINE THAT IS NOT WORKING .....