MTN CELLULAR NETWORK SOUTH AFRICA IS A **** AND ROBBS PATRONS IN DAYLIGHT WITH EYES WIDE OPEN

MTN, which is a GIANT in the cellular industry is a ****, robbing innocent hard working patrons that earn a minimum wage in South Africa, MTN os refusing to payback my money R326.00 after I purchased a ZTE home router online for R326, the monthly rental is R269.00 and i was charged an additional R60 pro-rata as I purchased mid end August 2024 totaling to R326 that was deducted from my bank account

Ever since I have received the 10 mbps home router it has not worked, I called the call centre I trillion times, all the call centre staff are trained to "HELP" you with is having you reboot reboot reboot and not having a solution to their problem

I have returned the home router to the canal walk store on the 14 September 2024 as advised by the customer service "champion", this person is not a champion as it was not trained accordingky to resolve or have a solution for any of MTNs problematic products OR customers

I was advised to return the home router device to the MTN direct store in Canal walk, Cape Town, and that I would get reference numbers etc to follow up with the warehouse if they have received my faulty router, PLEASE NOTE I HAVE HAD NO SERVICE FROM MTN since i have received tbe home router in August 2024 to date

I am witts end stuck between the rock and a hard place with me not being reimbursed R326,00

I was advised by the CS champ that they no longer do cancelations of home routers on the phone and that the store where I returned it to must do the cancelation, the staff in store said the opposite, the store staff was adiment that the CS Champ must do the cancelation

NO ONE WORKING FOR MTN knows what to do, HOW FRUSTRATING IS this 😡

I turned to another MTN direct store at Canal walk, asking for help with the other store where they are saying they do not do any cancelations, the guy Leroy at the other store at Canal Walk Cape Town has tried sending numerous emails to the MTN direct store in question, to date Leroy has also gone dark, no more offering his assistance

I need help getting my R326.00 paid back to me from MTN as I have not made use of their home router services since receiving it in August 2024

Is there anyone out there that can HELP ME 🙏

I am contactable via my email address ***

Your response in the matter is much apprecaited

I CAN NOT AFFORD MTN to just take my money like that and not offering a service they advertise so BOLDLY on tbe website

THIS IS CALLED DAYLIGHT ******* AND MTN MUST BE STOPPED AS SOON AS POSSIBLE 😡😡