1 reviews | Active since Jul 2017
MTN Cellpone Company
<p>I have visisted the MTN Store in Festival Mall, Kempton Park almost 3 weeks ago and spoke to Innocent to convert my pay as you you number to a contract. They did not have stock of the Samsumg J3 and J5 and i was told that they would call me when the stock arrives.. I never recieved a call and i then called them. I was told the same thing. I tried calling them again yesterday on ********** 328 but the phone just rings until it cuts off. I am still waiting!!!. Clearly they do not want new Business.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***0
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***0