MTN Cellphone Insurance - POLICY IS UNFAIR TO CUSTOMERS RATHER TAKE OUT A DIFFERENT TYPE OF INSURANCE

<p>Junaid Basson of MTN Insurance has declined a cellphone cover for comprehensive cover paid for to MTN Insurance for over a year. Even though the cellphone was lost and I have been paying premiums towards it I was told that the choice of my words in the affidavit is the reason my claim has been rejected. Apparently it would have been better if I had said "I have no recollection of what happened to my cellphone" and that is what would constitute loss. My understanding of the contract when I signed it is that I would be covered in the event of a loss or theft. Despite this happening- my claim has been rejected. I need for this to be escalated </p>