MTN CELLPHONE INSURANCE/NONSENSE
<p> I reported my ****** device last week Tuesday and i was told it will take 3-5 working days to complete this process. Okay, I waited! Yesterday i called to find out how far the process was and the lady i spoke to from MTN melrose Arch said that my claim was still in progress and gave me numbers of a company called Pinnacle Marketing which is the 'Insurance' company. I spoke to them ( Brian) earlier this morning only to find out that they have been insuring an "unknown' device ( I dont kow what this means but..) please bare in mind that i have been paying for this insurance ( including the device) for over 7 months now. I am so tired of MTN making their problem my problem, I need that device for Work and Personal purposes hence the insurance. I cannot be running around while your *********** employees sit around. Please sort this out today marks the 8th day and i cannot afford to have any more days without a cellphone.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***