MTN CELLPHONE INSURANCE DOESNT PAY FOR CLAIMS

Shocking service trying to claim for a ****** cellphone. I have requested a meeting to resolve my claim which is very clear and is covered in my policy. No number to call every time i send an email I get an email back saying that my claim has been received as if its a new claim. Paying my policy for almost 2years and its my first claim. I want my money back for my premiums so that I can replace my ****** phone because it doesn't look like they are going to honour my claim. MTN needs to choose another vendor to insure their phone. Very disappointed in both Admyntec and MTN!