MTN CELLPHONE INSURANCE

Good day<br> I reported my phone lost on the 2 March 2016 and called the insurance call center the following day to no avail, then decided to go to the Branch in Park Station to submit my documents, I was assisted my a lady called Elizabeth, she scanned my documents and gave me a reference number #***6. I then waited for Mtn to get back to me but nothing happened.I called the call center(808) on the 14th March asking what the delay was they told me they will process my claim and email me feedback, to my surprise i received and email stating that i should fill n the attached claim form and send it back to them but there was nothing attached in the mail, yet a claim form was submitted on the 4th March. On the 15th i called regarding the mail i received I was told the lady that assisted me in Park Station did not attach anything on the mail, I did not understand as i was told nothing about all that since i submitted all the documents.I make payments every month not to get this poor service, I am really not happy as i currently do not have a phone and i am suffering because of other peoples incompetence.Please do something about this urgently!