BP
Bernice P
1 reviews | Active since Jan 2016
27 Jan 2016, 10:50
MTN CELLPHONE INSURANCE
HI <br> <br> I reported my lost cellphone last week and I send all the documents that was needed and then I got the reference number :***6 they said they will respond in 3 - 5 days but now its week and and I don't get any respond even if I try to call them on *** I only get the voice massage and I hold about an hour but no one helped me. Since I'm on contract with MTN I need to know what happening with my claim cos I'm paying every month for my cellphone plus my insurance and I'm not happy about their service .Please help
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MTN South Africa's replyOfficial
27 Jan 2016, 17:07Hello palesarelebogile,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply27 Jan 2016, 17:07
Official
Hello palesarelebogile,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***