MTN cellphone contract with no phone delivery

On 02 September 2017 I placed a cellphone contract order online on the MTN Website. I thereafter received a confirmation email on 4th September 2017 with ref no: ********** 44 stating contract was approved and I should be receiving phone delivery shortly and 2 months later no courier arrived. However MTN has been sending me billing statements and debiting my bank account, first debit went out on 19th September and another one on 18th October 2017 but to date, 10 November 2017 I haven’t receive delivery.

I’m basically being charged for a handset which was never received. I have constantly been in contact with MTN Customer Centre, I visited MTN store in Fourways to be told that they won’t be able to assist me regarding my query, was then referred to Sandton MTN Store but the matter is still not resolved. I was again promised delivery this week; its Friday today and still haven’t received any confirmation of delivery.

I am at my wits end and at the point of taking the matter further. I need phone delivered within 3 days and be refunded/credited for all of monies already charged. If delivery does not happen within 3 days I want contract cancelled and also be refunded for all of monies charged for not having a handset.