AS
Anita S

1 reviews | Active since Jun 2016

06 Jun 2016, 12:57

MTN cellphone contract very unhappy client

<p>On the 30/06/2015 I paid in full my MTN account via MBD , on the 3/07/2015 I received a letter from MBD that they confirm that I paid my account in full, and they will ask MTN to update the ITC .MTN never update the ITC it show I am still blacklisted by MTN . This is a ugently matter </p> <p>Anna Fransina Sutherland</p> <p>Idno. ***</p> <p> </p> <p> </p> <p> </p>

0
Replies (3)
MTN South Africa
MTN South Africa's reply07 Jun 2016, 07:49
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an urgent escalation has been sent to our legal Division to assist and provide feedback on the I.T.C update on your credit profile. A call back will be done during the course of today to provide information on update.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

MTN South Africa
MTN South Africa's reply07 Jun 2016, 07:49
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an urgent escalation has been sent to our legal Division to assist and provide feedback on the I.T.C update on your credit profile. A call back will be done during the course of today to provide information on update.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

AS
Anita S's update08 Jun 2016, 12:49
Reviewer Update

still not remove from ITC - still blacklisted -