MTN Cellphone contract upgrade

<p>I upgraded my cellphone contract ( ********** 564) on April 24th. (Upgraded to Samsung Galaxy A3) . On the day of delivery (04 May 17) I noted that cellphone was faulty, Volume buttons worked and I could hear the volume going louder and softer as I press the side buttons but the screen doesnt come on. So I contacted MTN the next morning to notify them. The courier service came to fetch the cellphone from me and up till today the 9th I have not even received 1 sms notifying me what the progress is so I phoned MTN to enquire. I was told phone is still with courier company and not yet analysed and that it will take up to 14 working days. </p> <p> </p> <p>This is totaly ridicules. I upgraded and I just want my phone. Not my fault if they send me a faulty phone and I cant see why I should now wait. So by the time that this 14 days is done I basicly had to wait 3 weeks for a phone from the upgrade date. Why should I even pay the new upgrade payment this month if I dont even have the upgraded phone?</p> <p> </p> <p>I have been a loyal customer to MTN for many years now and this is not the first upgrade so the lack of feedback is not acceptable.</p> <p> </p>