1 reviews | Active since Dec 2016

29 Dec 2016, 14:58

MTN Cellphone contract

<p>I bought a new Sony cellphone on contract with MTN last year. Earlier this year within a space of year of using the phone, the phone just switched off. I send it into the store for repairs and after months of calling them we eventually got the cellphone back in working condition. 3 weeks after getting the cellphone back the thing would not charge so we send it back in for repairs. About a month later, only when we called them did they inform us that they will not repair the cellphone because "we tampered with the phone" according to them. This Sony cellphone is of the new type which needs specialised tools to even open it...so how the hell could we tamper with it?!!!!! After numerous calls and emails we have not received any response, yet i am still diligently paying my contract account. I have not had the pleasure to enjoy the cellphone but i am paying.</p> <p> </p> <p>Exetremely ****ed off!!</p>

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Replies (5)
MTN South Africa
MTN South Africa's reply12 Jan 2017, 15:17
Official

Good day

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.

Regards

Angela

REQ:***

Best regards,

's update12 Jan 2017, 17:40
Reviewer Update

My Mtn contract cellphone number is ********** 455

's update13 Feb 2017, 15:55
Reviewer Update

Its been a month since my reply to your request MTN and still no reply.....no calls and no emails.NO RESPONSE WHATSOEVER.

's update13 Mar 2017, 17:13
Reviewer Update

OH WOW!!!still no reply from MTN.no calls, emails not even a fax. When this contract ends i am definitely moving from them. This is pathetic and embarrassing.

's update03 Apr 2017, 22:48
Reviewer Update

MTN and

Angela

REQ: **********

Still nothing....days has turn into months and now we going to a year with absolutely no tangible response.