1 reviews | Active since Sept 2016
MTN cellphone complaint
<p>I have a problem with MTN in Century City , my husband claimed a cellphone on the 10th August 2016 that was supposed to be insured by them, when he went to the shop the documents were there but they never load on the sytem that the phone is insured, initially he wanted to use our house insurance they said no he must insure the phone by them. </p> <p>The official that was helping him admitted that he made a mistake of not loading it on the system but they will make a plan, they keep on sending messages everyday that they are busy with it , they dont answer their phones, its been a month now they dont give any repsonse except those messages. The staff members involved is Shaun and Rowena. He trusted MTN so much but their service is very bad.</p>
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Kindly be advised that the terms and conditions for insurance state that the insurance application need to be completed and approved 3 months from the purchased date, our system do not reflect any insurance service loaded from the store side or any charge on the invoice for this service.
The store will need to take ownership of the request not finalized and insurance service not loaded, we have sent the request to the store managers to intervene with the complaint and come up with the solution.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Kindly be advised that the terms and conditions for insurance state that the insurance application need to be completed and approved 3 months from the purchased date, our system do not reflect any insurance service loaded from the store side or any charge on the invoice for this service.
The store will need to take ownership of the request not finalized and insurance service not loaded, we have sent the request to the store managers to intervene with the complaint and come up with the solution.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,