1 reviews | Active since Jul 2016
MTN cell phone upgrade without my permission
<p>MTN allowed some ********* to upgrade my cell phone contract, adding an additional R400 for a new phone to my monthly bill! <br />Said the shop assistant at the Mall@Reds branch: 'Head Office will reverse the transaction once you provide an affidavid.' So I now have to prove I did not authorise the transaction, despite the fact that I did not sign a new contract. My next upgrade is due only in November, so how on earth was this even possible?<br />Thanks a lot MTN. Time to find a new service provider, I think.</p> <p> </p>
Good day Loraine Cragg,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that prior to the upgrade that was processed on 2016-07-27, the expiry date for the contract was on the 2016-11-20 and the upgrade date was on the 2016-07-20. Please be advised that as per business rules, the ***** department will require an affidavit statement and a certified copy of your ID in order to investigate further on the upgrade processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Good day Loraine Cragg,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that prior to the upgrade that was processed on 2016-07-27, the expiry date for the contract was on the 2016-11-20 and the upgrade date was on the 2016-07-20. Please be advised that as per business rules, the ***** department will require an affidavit statement and a certified copy of your ID in order to investigate further on the upgrade processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********