MTN Cell number porting

took out a new contract and specifically asked to have my number ported, they told me yes it can be done, I then took the contract, got my phone and new sim. waiting about 2 week and my number was still not ported, I called MTN support, they told me it failed and that i need to buy a prepaid sim and redo the porting. I did this and then walked into a MTN store, The lady was nice to help and told me that the call center people **** to me and that I cannot port my number across, I'm sitting with 2 cell phone contracts and I'm not using the MTN contract i just took out, waste my time and money.

I have given up calling MTN

Second of all, it's rather pathetic trying to get in touch with MTN about this issue as you just get passed on from person to person and spending time explain to each person the issue I am having.