MTN Cavendish - Lost phone issue for almost a year

I have a LG G5 with my MTN contract, the phone stopped working so I was told I need to take it to MTN Cavendish for repair. They quoted R2500 to fix it which I wasn't willing to pay. Since then, I have tried to collect my phone to have it repaired somewhere else but the MTN Cavendish store have told me that they couldn't find the phone. Investigations have been done and they still don't know what happened to it. I was patient and waited for them to sort it out but still nothing has been done. I emailed MTN head office and they confirm that the phone was dispatched to the store on the 23rd of June 2017 and was signed by K Isaacs but the MTN Cavendish staff still have no idea what happened to it.

I started losing patience and told them to replace my phone because clearly they have lost it and over 6 months had passed but the store manager Junaid is possibly the most *********** manager in management history. He is never in the store after hours or on weekends (which is when I go to the store because I work) and there is no phone number to phone him directly. He keeps making excuses about area managers signing off phones but apparently that process takes months and they do not care about customers who have been paying for a phone that the store lost.

He once phoned me and said he had the replacement but when I got there he tried to convince me that the phone he lost was a G4 and wanted to give me an older model of the phone I was paying for. He then phoned me 4 weeks ago and offered me a Huawei P10 Lite to replace it and I am still waiting for that phone. 4 weeks to order a phone??? Plus he never offered to compensate me for his store's mistake for which I have been paying for every month.

Having been without my phone for over 10 months and now that my temporary phone has broken, I tried to take out a Vodacom contract but I first needed to cancel my MTN contract. The call centre gives you menu options but when they put you through to a consultant, the line goes blank so now I can't even change network and keep my number.

MTN's service is beyond disgusting and despite numerous FB messages, tweets, in-store visits and phone calls to the customer care number, I still sit without a phone thanks to their incompetence.

Please don't take out an MTN contract, you will regret it, they are not the Bozza network, they are a bunch of *********** *******.