MTN - causing me distress for 6 months

17 March 2025

I write this with a heavy, exhausted heart.

I took out a router contract with MTN in August 2024. The speed was not fast enough, so I upgraded to the fastest option router possible. The service in my area was still slow, I still could not perform my job adequately, so I moved over to Vodacom (works perfectly- no issues at all).

So. Cancelled router on 18 September 2024. Courier collected router from my house on 23 September 2024.

Since then, I have received monthly bills, reminders, threats of being reported to credit bureaus, I HAVE been reported to credit bureau and NO ONE CAN HELP ME. I have lost count how many times I have emailed MTN. I have a novel of texts to MTN on Facebook Messenger from 8 October 2024 till today, 17 March 2025.

I have phoned many different numbers, and I am lucky if I ever get to talk to a human being. Even if I do get a human, they pass me on to a phone number that only has automated options.

Asking over and over again. (1) Remove me from your system so I don't receive bills. (2) Remove my reported name from ALL the credit bureaus.

What is this MTN? Do I have to lay a ******** charge against you to get a reaction?

I am dumbfounded by this behaviour!!