PG
Paul G
1 reviews | Active since Oct 2016
21 Oct 2016, 11:55
Mtn Cat s60
<p>New contract with Mtn. The Cat S60 was suggested. 7days after i received it the screen didnt want to come on. Waited 3 weeks for the replacement unit. Got that and after 3 days it also didnt want to go on again. I lost all my ph numbers,used allot of data eachtime to setup the new phone. I also have not been able to do business as usual and have lost 3 contracts because of late responses or my emails not being send because of the ****py little backup phone iv been using for 5 weeks already. And now the Gardenroute Malls Mtn shop has been offline for 4 days. </p> <p>Somehow my cat charger ended up with a blacberry usb cable I was told today in their shop. </p> <p>I will be seeking legal advise concerning loss of income</p>
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MTN South Africa's replyOfficial
23 Oct 2016, 23:08Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply23 Oct 2016, 23:08
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,