CK
Charles K
1 reviews | Active since May 2015
02 Feb 2016, 02:29
MTN carries on disappointing
This is the second time complaining about this and it happens everytime, I have airtime in my account as well as data. A few minutes later my airtime has disappeared. MTN should really do something about this issue, it has gotten out of hand. Sick and tired. That's the reason why I stopped paying my contract!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Feb 2016, 15:46Hello CharlieChaplin,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we are unable to locate the cell phone number in question using your ID number as the cell phone number added on this post is not an MTN line.
Please contact our Customer Care line on 173 (Prepaid Call Centre) or 808 (Contract Call Centre) with the cell phone in question.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we are unable to locate the cell phone number in question using your ID number as the cell phone number added on this post is not an MTN line.
Please contact our Customer Care line on 173 (Prepaid Call Centre) or 808 (Contract Call Centre) with the cell phone in question.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply02 Feb 2016, 15:46
Official
Hello CharlieChaplin,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we are unable to locate the cell phone number in question using your ID number as the cell phone number added on this post is not an MTN line.
Please contact our Customer Care line on 173 (Prepaid Call Centre) or 808 (Contract Call Centre) with the cell phone in question.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we are unable to locate the cell phone number in question using your ID number as the cell phone number added on this post is not an MTN line.
Please contact our Customer Care line on 173 (Prepaid Call Centre) or 808 (Contract Call Centre) with the cell phone in question.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,