MTN Carnival Mall

I am so disappointed with the service I received from Khaya Ngema today, 29/03/2026 from carnival mall .

Popped in to get a e-sim , and asked for assistance to register and all that , I was told by him thy just give it to the client and thy do it themself apparently, was also asked if I'm sure the phone uses a e-sim ... ( phone doesn't have any sim slots so obviously it does , and I'm asking for a e sim 🙄)

so I got the paper with the Qrcode and everything was done according him and went home, ones I scanned it everything went smoothly.. then I couldn't load airtime or make a call , reason being he NEVER Ricad the sim 🙄

Will be heading to mtn again, but this time definitely another branch that is able to assist there clients instead of dismissing them , and being arranged... thanks for the help 🙄... retraining is definitely needed.