MTN car accident claim

Good day

On the 10th of December 2019 at 09h00, I was involved in an accident that was caused by the driver of a MTN vehicle. Since this date I have been without a vehicle and struggling to get a resolution and my car fixed. When contacting MTN to escalate the repair of my vehicle, they keep telling me to sort it out with their insurance - called 1sure {who is also not much assistance with anything) details below: My car is at the assessment yard of my insurance; however I need to have my vehicle towed off their ground to someplace else. This is now an expense that I need to carry as MTN or their insurance can’t / won’t assist me. This is ridiculous and unacceptable. MTN should take responsibility to get my car fixed or make an alternative plan for me to drive - It was there worker that caused the accident and now I am the one suffering.

If a so called “large” conglomerate company like MTN cannot take the time to have an issue caused by one of their employees, how can anyone want to have even a cell phone contract with them?

I need my car, school starts next week and MTN and OneSure need to make a plan to have this matter sorted!!! Shoddy service from both parties – own up to you responsibilities and get it sorted out.

Karen Hendrikse