1 reviews | Active since Apr 2015
MTN CAPPED UPGRADE NOT IMPLEMENTED NOW SUSPENDED!!
Ongoing correspondence since 2/2/2015 with MTN customer care & complaints as well as Lauren Baw from iStore Eastgate in writing via email refers.<br> 20/4/2015 MTN suspends my services!!! I've never had problems like I have now since my last upgrade at iStore early December 2015!!! So disappointed...<br> I have an excellent paying record but due to MTN poor service I was forced to STOP MY DEBIT ORDER due to unauthorised amounts being debited from my account three months in a row when all 3 contracts were CAPPED!!!<br> I provided MTN a reconciliation however they still owe me a credit which is going nowhere!<br> I made an EFT payment Friday, 17/4/2015 as per MTN confirmation 20/3/2015 reference no: REQ:***.<br> TODAY, 21/4/2015 I phoned MTN - Reference number *** who promised to escalate my query to the Billing Department & reconnect my services. We wait again.....they say 48 hours.....
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
Our records show that you credit R1648.59 on the 19th of February 2015 for the invoice dated 2014-12-26 to 2015-01-26 and R145.30 on the 25th of March 2015 for the invoice dated 2015-02-26. A billing query has been logged for the invoice dated 2015-04-26, REQ:***. Also the SUL (Subscriber Usage Limit) has been set to R0.00 on all 3 numbers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
Our records show that you credit R1648.59 on the 19th of February 2015 for the invoice dated 2014-12-26 to 2015-01-26 and R145.30 on the 25th of March 2015 for the invoice dated 2015-02-26. A billing query has been logged for the invoice dated 2015-04-26, REQ:***. Also the SUL (Subscriber Usage Limit) has been set to R0.00 on all 3 numbers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***