FM
FAZLAN M

1 reviews | Active since Jan 2013

30 Jun 2016, 08:46

MTN CAPE GATE WORST SERVICE

<p>Good day i have taken out a contract with Mtn Cape Gate on 4 May 2016, i received my Samsung S6 plus edge handset without my 30gb free data then after a month my handset loses network registration when i took the handset into the store the consultant Christopher wanted to send me home with a reference number with a faulty sim card i almost died because he never even inspected the handset then i explained to him its not the sim card. After booking in my handset on 8 June i found out because they never informed me i had to call the store several times and send gazillion emails and the repair center because the store does not seem to be doing follow ups, that the handset was blacklisted and mtn dont know by whom it has been blacklisted on Thursday 23 June the Manager Noleen called me they have unblacklisted my handset and i may collect it. BUT I DONT WANT THAT HANDSET I WANT IT TO BE REPLACED not that one that has been blacklisted by accident by MTN not my problem. to top it all up when i explained what Christopher wanted to do she tells me he is not a trained technitian so clients do your own homework then just take you handset to MTN Cape Gate they will just book it in for you MTN CAPE GATE HAS THE WORST SERVICE</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Jun 2016, 20:24
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

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