EP
Eugene P
1 reviews | Active since Feb 2018
17 Jul 2019, 10:28
MTN Cape Gate / SAMSUNG - NOT into customer care whatsoever...
A while Ago i worte a review about Poor service at MTN Cape Gate. We had a problem with a SAMSUNG powerbank which wasnt working. After pisting the review, MTN rep**** and said the matter has been escaleted to the top level and the matter will enjoy attention soon...and still to this day NOTHING happened. It goes to show how "serious " they are about customer care.
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MTN South Africa's replyOfficial
18 Jul 2019, 11:31Good day Eugene
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that on the 14 June 2019, the store manager called the number you provided as your contact number and the same number I called you on, had no luck and left you a voicemail and also sent you a text advising you to come collect the power bank at the store. Her contact details were on the text for you to respond.
You may proceed to the store to collect the power bank. Store manager is Shereen. I have also tried to call you a few on the number you have provided now here on HP but you're not answering.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that on the 14 June 2019, the store manager called the number you provided as your contact number and the same number I called you on, had no luck and left you a voicemail and also sent you a text advising you to come collect the power bank at the store. Her contact details were on the text for you to respond.
You may proceed to the store to collect the power bank. Store manager is Shereen. I have also tried to call you a few on the number you have provided now here on HP but you're not answering.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply18 Jul 2019, 11:31
Official
Good day Eugene
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that on the 14 June 2019, the store manager called the number you provided as your contact number and the same number I called you on, had no luck and left you a voicemail and also sent you a text advising you to come collect the power bank at the store. Her contact details were on the text for you to respond.
You may proceed to the store to collect the power bank. Store manager is Shereen. I have also tried to call you a few on the number you have provided now here on HP but you're not answering.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that on the 14 June 2019, the store manager called the number you provided as your contact number and the same number I called you on, had no luck and left you a voicemail and also sent you a text advising you to come collect the power bank at the store. Her contact details were on the text for you to respond.
You may proceed to the store to collect the power bank. Store manager is Shereen. I have also tried to call you a few on the number you have provided now here on HP but you're not answering.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team