MTN cape gate has terrible customer service

my boyfriend and i have waited for feedback on a transfer of ownership for almost 2 weeks. we’ve received multiple empty promises from the consultant assigned to our query at the MTN cape gate store and it just seems like nothing is getting resolved. the consultant who has assisted us blatantly **** to me over the phone about her apparent face to face correspondence with my boyfriend as well as claiming when she phoned the contact number we provided, that the call went to voicemail, when the truth is the call was never made. she also **** about the information my boyfriend provided her with when i asked her about it over the phone and her solution is just that she’s going to cancel the order and start over, as if this situation is to her inconvenience. neither of us have asked for it to be cancelled and started over. the point is probably that she hasn’t started with it. i have been a customer of mtn for as long as i can possibly remember, and this **** can-do, go out of my way for the client attitude is absolutely embarrassing when compared to the actual service that we have been receiving. and the principle at hand is not that the contract may or may not be rejected for whatever reason, its the fact that 2 weeks later, we have received NO communication other than that which we phoned for.