TC
Thys C
1 reviews | Active since Mar 2013
02 Jul 2019, 10:54
Mtn Cape gate by Telkom
The Mtn shop in Cape Gate by telkom on Saterday 29/06/2019 sold me a mtn smart s.phone.I keep getting null notifications.I took the phone back on Tuesday 02/07/2019 and was told they cannot give me my money back.They cannot tell me why I get the notifications.I went to another mtn shop they told me that it is a software problem & alot of that model does that.They don't want to give my money back.
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MTN South Africa's replyOfficial
03 Jul 2019, 08:32Dear Thys,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note you need to take to the device to the same store where the device was bought accompanied with the box and accessories whereby the store will need to book in the device as a warranty assessment.
Once assessed by our technicians and a OBF( Out of Box Failure ) is declared the refund shall be processed by the store.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Service Recovery Team
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note you need to take to the device to the same store where the device was bought accompanied with the box and accessories whereby the store will need to book in the device as a warranty assessment.
Once assessed by our technicians and a OBF( Out of Box Failure ) is declared the refund shall be processed by the store.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Service Recovery Team
Best regards,
MTN South Africa's reply03 Jul 2019, 08:32
Official
Dear Thys,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note you need to take to the device to the same store where the device was bought accompanied with the box and accessories whereby the store will need to book in the device as a warranty assessment.
Once assessed by our technicians and a OBF( Out of Box Failure ) is declared the refund shall be processed by the store.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Service Recovery Team
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note you need to take to the device to the same store where the device was bought accompanied with the box and accessories whereby the store will need to book in the device as a warranty assessment.
Once assessed by our technicians and a OBF( Out of Box Failure ) is declared the refund shall be processed by the store.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Service Recovery Team
Best regards,