MTN cant upgrade a loyal customer.

I have been a loyal MTN customer for well over 15 years. Upgrading every 24 months as allowed. Never missed one payment on my contract.

Since i was allowed to upgrade this year, I have been attempting to upgrade my contract.

First I was told in store that I have to pay an upfront free of +- R2000 to proceed with my upgrade. So I left it because why would I be given early upgrade option and why will I be on a contract if I had that money lying around?

Then a lovely lady called me from MTN online saying that she can assist me with my upgrade without those charges. I asked her to please wait until the Black Friday deals were available.

Come Black Friday specials, we have app**** both online and in store and each time, my application is put on hold due to outstanding paperwork. I have updated my paperwork as requested and still MTN gives me the same dramatic outcome.

I am at my wits end and am planning on cancelling my contract at my contract end. Driving up and down to the store to check the progress on my application. To complete fingerprints.

Not a happy customer.