MTN Can't sort out their own systems or assist there customers.

I have spoken to MTN since November to assist me with my account and No one can assist me. I have been to 3 MTN stores and No one can assist me with the problem, I then got hold of a person that said he will assist and the technician they call them self said that we need to reset and delete my old profile to get it sorted, i then agreed and still can't get my account sorted. Also, I have been with MTN for 24 years and all of a sudden, they lose all my details and can't fix it. I have sent more that 40 email and I have the proof but still no help. How loyal must you be to a service provider to still have such a problem and don't miss one payment OOOO No they will cut you but let them make a mistake on your account and you can't upgrade for over 5 months that's not a problem.