JR
Jean-Pierre Roux

1 reviews | Active since May 2023

26 May 2023, 10:02

MTN Cant provide what you signed up for.

Where do i start. I have signed up a data contract in January 2023. The deal that i took was 2GB data packaged @ R49 per month. It included 2GB anytime data and 2GB night data and 6GB youtube data. But from day one i only get half the data. 1GB day and 1GB night and 3GB YOUTUBE DATA. I have mailed them so many times to correct it. It is either no feedback or i need to wait until the 27th then it will be fixed. But nothing is fixed. Every time they asked for the contract that i signed. Once i send it to them there is no feedback. I even send a mail to the cancellation department to cancel the contract because Mtn cant give me what i signed up for. And i told them i am not going to pay a penalty fee to get it cancel. Because they cant give me what i signed up for. I even mention i will take them to small claimed court if they charged me a penalty fee. And the feedback is please send me the contract. After it no feedback. I have never experience such bad service in my life. I went to store to help me nothing. I made the mistake to phone their customer care service. And the lady said they can migrate me to the packaged that i want but it is going to be more per month. Wow that is stupid. That i what is signed up for and now they want me to pay more for it. I will never ever deal with MTN in my life again.

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