MTN can't keep promises

Item: MTN South Africa
Rating: 1
Author: Reghardt S

I recently upgrade on my MTN contract and with the upgrade I was suppose to get 30GB once off data within the first 7 days. It has been 7 days and I received nothing. I went to the shop where I was basically told they can do nothing from the shop and that they will call someone in head office somewhere in this week and if they resolve the issue it will be 3 more days before I get my data. I am not pleased with there service at all they can't tell you that you get something and not receive it within there promised time.

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Replies (2)

MTN South Africa's replyOfficial

06 Aug 2018, 20:46

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that we have sent an urgent request to our system support to investigate and resolve accordingly.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply06 Aug 2018, 20:46

Official

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that we have sent an urgent request to our system support to investigate and resolve accordingly.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Reghardt S's updateReviewer Update

06 Aug 2018, 20:57

Thanks for your feedback. I appreciate that you read and rep****. Thanks in advance for fixing the problem.

Reghardt S's update06 Aug 2018, 20:57

Reviewer Update

Thanks for your feedback. I appreciate that you read and rep****. Thanks in advance for fixing the problem.