1 reviews | Active since Jan 2017
MTN cant honour their own contract
<p> </p> <p>I have a new MTN contract , new LTE sim card and yet, when its time for MTN to take money out of my account and refill my data and airtime, they cut me off for 3-5 days. The same goes for when my data or airtime runs out and I buy extra. Then I get an sms from them to say that I have 3MB free data that will expire in 5 days - how am I supposed to use ANY data , (That which I have paid for AND that which they supposedly give me free) if they switch it off and my phone stops working for that time.Miraculously, it starts working when the free data has expired!!!!Keep your FREE data, I don't want it...I don't get to use it anyway...I just want my phone to wor****!It doesn't seem to be a coverage problem because this has happened in PE too and not only in Graaff-Reinet where I live. I have phoned every available MTN customer care, tech care, shop, head office and I always, ALWAYS get a voice recording!!!!!!!Once, I got through and then I was passed from one department to the next and back to the first department. Mtn, SORT OUT THIS PROBLEM!!!!!! you are NOT keeping your side of the contract which is a legal agreement.I am sick and tired of getting NO RESPONSE!!!!!!!And I am sick and tired of my WhatsApp and internet not working. SORT OUT YOUR MESS!!!!!!</p> <p> </p> <p>Do i REALLY need to give a star rating????I have finally received an email from customer service....oh and guess what, my phone was cut off today again!It now seems to stop working over week days Tue-Fri and then starts working on friday evening to Tuesday morning again. MTN, i am not on a weekend contract...i expect my phone to worke EVERY DAY OF THE WEE****!</p>
Good day Wenday Lee
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that as per our records your line is not being suspended, we would like you to fill out the coverage form so that we can establish exactly what the problem is.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Then kindly forward it Coverage contact centre hub on *** or Alternatively you can also contact them on number *** toll-free from and MTN number.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Angela
REQ:***
Good day Wenday Lee
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that as per our records your line is not being suspended, we would like you to fill out the coverage form so that we can establish exactly what the problem is.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Then kindly forward it Coverage contact centre hub on *** or Alternatively you can also contact them on number *** toll-free from and MTN number.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Angela
REQ:***