MTN CANT FIX THEIR OWN ERRORS/FAULTS

We went to Cradle stone Mall MTN 01.02.2015 at 09:00 to upgrade my daughters phone. Hour and half later we were still unable to upgrade due to USD error. Sipho and Dimpo both promised they are escalating to the Technical department and will phone back. Numerous calls later nothing. Today, Monday 02.02.2015 over 5 hours on the phone to 808, various supervisor cell phones and back to the branch still no upgrade and no resolution.<br> The staff at Cradle Stone was very helpful and it is a technical error that they cannot fix! But why when I phone 808 they let me explain my entire story then say they cant help and puts me back to another person, and then all over again!. <br> Nobody can explain what the error on the number is or how long it will take to repair.<br> I have been and MTN client for 14 years and not once did MTN have to wait for my debit order to go through!<br> The blatant dis-regard of not phoning back when, the supervisor, Karabo promises to do so! and now she does not even answer her phone!<br> Totally disgusted and still unresolved! NO UPGRADE AND NO PHONE AND NOBODY CAN TELL ME WHE IT WILL BE RESOLVED<br>