KH
Kieran H

1 reviews | Active since Feb 2012

21 Nov 2015, 15:10

MTN cant even be helpful enough to let me leave

I dont even know where to begin.<br> <br> My experience has gone from bad to worse from day 1.<br> <br> I signed a new contract in February, The took the debit order but i received no airtime.<br> I complained, they said they would fix it at the next billing date, but they didnt, just took more money but gave me nothing.<br> <br> Then they cancelled my contract all together and went on strike for 3 months, i didnt care because atleast they stopped taking my money.<br> <br> Then in June they start taking money again, but still have not given me any data or airtime.<br> I complain again, they promise me they will fix it again.<br> <br> July, they take more money, but still give me nothing.....all the while im trying to be patient and understanding.<br> August , they took more money, again in september, again in october, but then in october they decide to charge me and extra R1000 for \data voice conversion"or something equally as criptic.<br> <br> so then i decide im done"

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Nov 2015, 09:02
Official
Hello Mav3r1ck619,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the Retentions department
for assistance.

Regards
Nompumelelo
REQ:***