MTN can’t deliver a reliable service

When I called on Wednesday for an update on reference number ***, I spoke to Vhulenda at the call centre. He tells me that the call was closed and that the tower has been fixed. We still had issues even though the call was closed by the way… Vhulenda promises to get back to me, which he never did. As per Makgafela Maja from head office – for the ref number *** she tells me that the tower is fixed and she will get back to me to confirm what the problem is, she also didn’t get back to me. Nhlanhla tells me that the engineers are busy with repairs after vandalism… Other people in the area get told that it is their routers and sim cards and not a MTN issue….

It is very clear that no one knows what is going on, what exactly the problem is or how long it will take to fix….

So as per our last phone conversation, Nhlanhla made it clear that MTN would rather cancel the contracts because that would be easier for MTN, than to resolve a query or for MTN to actually fix the problem. Also, as mentioned in our phone conversations, Brits has been experiencing issues for the past 3 months – a fact that everyone at MTN just ignores/denies.

Seems as MTN can’t deliver a reliable service.