CM
Charles M

1 reviews | Active since May 2015

08 Oct 2015, 15:00

MTN cant cancel my contract, why?

I have been calling mtn (808) for almost a months by now, it is with regards my contract cancellation.<br> <br> I want to cancel/ terminate my contract with mtn on my two numbers.<br> <br> When I call mtn (808) I have been told to wait for 48 hrs, but I do not get anything and when I call again they tell me the same thing (we are sending an email to retention department wait for 48 hrs)<br> Please cancel my contract on those two numbers, as on the 03rd of October was my end of my contract.<br> <br> i don't want to be billed for something i no longer want to use, i don't want to receive airtime or data or sms from mtn, i will buy for myself since my contract ended and i have called for cancellation.<br> <br> Why MTN want to make money in a wrong way? Sell your product to us not forcing us to remain with you.<br> Your call center is full of ***** and people who don not want to help, for how long should i call for you just to cancel my contract? <br> <br> I wanted to take a break from installments and buy a new phone WITH YOU MTN during December, on a second thought why should i do that with a company that cares less of its customers, all you need is what is in our pockets. <br> <br> Please resolve my issue, i am tired of calling.<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Oct 2015, 09:01
Official
Hello charles***,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that both your numbers have been cancelled and migrated to prepaid. Please be advised that your final billing will be on the 13 October 2015.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Veronica
REQ:***