MTN - Cant' cancel a contract

It has been 3 months since we started the process of migrating my number from a contract to prepaid. Two weeks ago I got a call asking if I would like to upgrade and I indicated that I had asked to be migrated. The lady on the phone confirmed they had a cancellation pending and would get the contract department to call me. I even confirmed my last account would be the end of July 2018. I am still waiting

Try calling the call centre as you can no longer cancel an account in store and it takes you an hour to get to the right person, wasting not only my time but my money