1 reviews | Active since May 2015
MTN cant be contacted as their staff is on strike?
My Husband's phone was ****** last night. His cell number: ***. We cannot speak to anyone in the call centre, as there is no answer to report the phone ******. We also went to the MTN Westgate store to report the phone ******, but even with staff in the store they will not open the store. But we at least got an Automated reply when we send an email to the customer services email address!<br> <br> We cannot report the phone ****** at the Police station until we have blacklisted the phone.<br> <br> I will keep MTN responsible for any additional costs the ******* are accumulating on our account as their service is non existing at the moment. I have the email I sent to report the phone ****** and where I asked for the phone to be blocked as proof and I will take this to court should I need to.<br> <br> Shame on you MTN for not being able to service a loyal customer in our time of need!<br> <br> Leonie Webb<br> <br>
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, as per our telephonic conversation, your line is since suspended, sim swap to be done at your nearest service center. I will also give you a call with the ITC reference number for blacklisting shortly.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, as per our telephonic conversation, your line is since suspended, sim swap to be done at your nearest service center. I will also give you a call with the ITC reference number for blacklisting shortly.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
