MTN can't activate eSIMS. Stay away from them!!

I upgraded at Menlyn Pretoria and received a Samsung Galaxy Watch 3 as part of my upgrade. It was advertised as being able to make phonecalls since it's the LTE version. It's has been 2 weeks now that I've been struggling with the Menlyn Store, Customer Service (don't call it that), Technical Support and the Complaints Department. No luck whatsoever. It's absolutely pathetic and more worrying is that they falsely advertise a service that I pay for without being able to provide tgat service. Stay away from MTN - you have no after sales customer support whatsoever. And especially their eSIMS.