SM
Siyanda M
1 reviews | Active since May 2016
08 Jun 2018, 10:02
MTN Cannot Unsubscribe me
My airtime keeps disappearing. MTN keeps on subscribing me to MTN Gamer+ & other services & that is chewing up my airtime. I keep on calling them & they keep telling me the same story that I must have clicked on the link and they will remove me but few days later, I am back at square one
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MTN South Africa's replyOfficial
08 Jun 2018, 11:06Good day SIyanda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we cannot unsubscribe you from every subscription. Kindly note that most of these are obtained via websites and we do not have authority of every website. You will need to log on to the site to unsubscribe.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply08 Jun 2018, 11:06
Official
Good day SIyanda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we cannot unsubscribe you from every subscription. Kindly note that most of these are obtained via websites and we do not have authority of every website. You will need to log on to the site to unsubscribe.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,