SM
Sithobekile M
1 reviews | Active since Jan 2017
06 Feb 2019, 18:55
MTN cannot stop ********** porting of my number
Ive just received a message telling me that my port request has been received and is being processed.I never made such a request.This is being done without my authorisation.I phoned MTN customer services and they've told me that they cannot help me and that I need to call Vodacom.I called Vodacom and they referred me back to MTN, also saying that they cannot help me.I dont know what to do.
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Replies (2)SM
Sithobekile M's updateReviewer Update
07 Feb 2019, 10:20After writing my review,I felt that I just couldn't sit and do nothing.So I sent a Complaint to MTN Customer Care.I then called the MTN Number 083 135 once again and spoke to a lady called Nokubonga who kindly helped me.She told me that she was sending a message immediately to the porting department to stop the porting.She also provided me with the number for the porting department.And this morning I received a reply for my message telling me that my number wasn't ported.I'd like to say thank you to MTN.I wish all your Agents could be as helpful as Nokubonga.
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Sithobekile M's update07 Feb 2019, 10:20
Reviewer Update
After writing my review,I felt that I just couldn't sit and do nothing.So I sent a Complaint to MTN Customer Care.I then called the MTN Number 083 135 once again and spoke to a lady called Nokubonga who kindly helped me.She told me that she was sending a message immediately to the porting department to stop the porting.She also provided me with the number for the porting department.And this morning I received a reply for my message telling me that my number wasn't ported.I'd like to say thank you to MTN.I wish all your Agents could be as helpful as Nokubonga.
MTN South Africa's replyOfficial
07 Feb 2019, 11:17Good day Sithobekile
Thank you for taking your time to post this wonderful compliment for Nokubonga. We are proud of her and the pride she takes when assisting our valued customers. She always strives to do her best and provides excellent customer service. Her hard work will certainly not go unnoticed as this compliment has been forwarded to our management team.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking your time to post this wonderful compliment for Nokubonga. We are proud of her and the pride she takes when assisting our valued customers. She always strives to do her best and provides excellent customer service. Her hard work will certainly not go unnoticed as this compliment has been forwarded to our management team.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply07 Feb 2019, 11:17
Official
Good day Sithobekile
Thank you for taking your time to post this wonderful compliment for Nokubonga. We are proud of her and the pride she takes when assisting our valued customers. She always strives to do her best and provides excellent customer service. Her hard work will certainly not go unnoticed as this compliment has been forwarded to our management team.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking your time to post this wonderful compliment for Nokubonga. We are proud of her and the pride she takes when assisting our valued customers. She always strives to do her best and provides excellent customer service. Her hard work will certainly not go unnoticed as this compliment has been forwarded to our management team.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team