MTN cannot stop/cancell montly billing

<p>I have been trying to stop the billing on my MTN account from mid april but no one at MTN - not even their own legal department - can assist me with this. All saying that it cannot be stopped/cancelled.</p> <p>My account has been handed over and arrangements have been made to pay off the outstanding amount but each month the billing gets added. I actually want to close the account but cant. Every one saying that I can not stop billing if I have an outstanding balance,I can only stop the billing once I have paid the full outstanding amount owed to MTN.</p> <p>Even though a lady named Nonlhanlha indicated to me on email that the billing has been stopped, just to receive another email from legal department saying that it cannot be done???</p> <p>My contact has passed the 24 months period. I do not want the contract anymore, I am not even using the data on the contract anymore. Why can I not stop/cancel the contract and pay off the outstanding amount.</p> <p>According to the consumer protection act - section 14 - a contract can be cancelled/stopped, if there is an outstanding amount owed to the consumer are still liable for the outstanding amount. Which in my case I have made arrangements with the legal company to pay the outstanding amount.So in other words I am accepting liability for the amount.</p> <p>I just want the billing not to be added each month and in the end be able to settle the whole amount and close everything at MTN. But I guess I will never be able to pay off this amount as I cannot get it to be stopped. I regret the day that I actually decided to take out a contract with them. Never ever again!! </p>